Our 'material issues' are those issues that matter most to our business and our stakeholders. We work with our staff and stakeholders to identify these issues.
A balanced mix of internal and external stakeholder groups with which we regularly engage.
How our relationships and investment in our customers, partners and community helps us achieve our strategic goals and create value.
The environmental resources we use every day that in turn create carbon emissions which we strive to minimise.
Is our physical nationwide network of delivery and distribution facilities, allowing us to do what we do increasingly effectively.
How we recruit and invest in our people, developing the right culture to succeed.
The unique blend of knowledge, skills and experience our people have and use to deliver existing, and develop new, products and services.
Relates to our financial performance, such as profitability, and how this allows us to invest in those things that create value.
It’s about doing what’s right by our customers and our people. It includes confronting difficult realities and being open about discussing these, having a solution focus, respecting others, and taking personal responsibility for addressing issues. It’s also about being fiscally responsible - don’t just do things the same old way when there’s a better, cheaper and more efficient way of doing them. It’s about being socially responsible, ethical, and sustainable.
Is about working collaboratively across ans within the Group. It’s about assuming genuine intent in others, being curious about the business - what we do and how we fit together, taking pride in each other’s achievements, and having each other’s backs.
Is about reducing unnecessary complexity, improving the experience our customers have, and constantly looking to improve the way we deliver our solutions and services.
Is about pushing ourselves individually so that collectively we succeed. It’s about taking calculated risks, having high expectations of each other, aiming for excellence, and applying the lessons from our mistakes to continually improve.
