NZ Post



Nothing gets in the way of delivering what people care about.



Do What's Right

It’s about doing what’s right by our customers and our people. It includes confronting difficult realities and being open about discussing these, having a solution focus, respecting others, and taking personal responsibility for addressing issues. It’s also about being fiscally responsible - don’t just do things the same old way when there’s a better, cheaper and more efficient way of doing them. It’s about being socially responsible, ethical, and sustainable.

One Team

Is about working collaboratively across ans within the Group. It’s about assuming genuine intent in others, being curious about the business - what we do and how we fit together, taking pride in each other’s achievements, and having each other’s backs.

Make It Easy

Is about reducing unnecessary complexity, improving the experience our customers have, and constantly looking to improve the way we deliver our solutions and services.

Raise The Bar

Is about pushing ourselves individually so that collectively we succeed. It’s about taking calculated risks, having high expectations of each other, aiming for excellence, and applying the lessons from our mistakes to continually improve.