"The abilities, attributes, attitudes and aspirations of our people underpins our ability to transform in a way that is both relevant and sustainable"
Senior Manager, New Zealand Post
"Innovation is in NZ Post’s DNA, there are many examples in the past. And innovation with the workforce plays a big role"
Matthew McCracken, Corporate Partnerships and Trust Fundraising Manager, New Zealand Red Cross
In 2015/16, our drive to simplify the way we work included:
During 2015/16 we continued our drive to eliminate duplication in the way we work,with the aims of more consistent customer service, more efficient operations, a reduced risk burden and lower overheads.
Initiatives that have helped or will help us to reduce our costs (as well as improve the customer experience) include:
Our efforts to be ‘more modern and responsive’ have at their core our drive to develop strong, enduring relationships with our customers. In 2015/16 they included:
We’re constantly on the look-out for ways to streamline our operations and reduce our operating costs while improving the services we provide to our customers. In 2016/17 we plan to: